Open by Default.
Honest by Design.
Visa services thrive on trust. This page documents how we operate — our fee breakdown, how we responded to customer feedback, and how VBshield performed for applicants this year. We publish this report annually so you can hold us accountable.
Report period: 1 January 2025 – 31 December 2025 · Published: May 2026
What You Told Us — and What We Changed
Every negative review and support escalation is reviewed by our product team in a weekly session. Rather than treating complaints as isolated incidents, we look for patterns and make structural changes. Below are four areas where applicant feedback directly drove product improvements in 2025.
Have a suggestion? Write to feedback@visabanana.com. Every submission is read and tagged for our product review cycle.
Our Fee Structure, Explained
Every rupee you pay on VisaBanana is split into two distinct components: the government or consular fee mandated by the destination country, and VisaBanana's service fee for preparing and submitting your application. We never blend these into a single opaque number.
Government fees are collected in the destination country's currency. The INR amounts below are converted at the indicative exchange rate on the date of publication and may vary slightly at the time of your application.
VisaBanana's service fee covers document review, eligibility assessment, application preparation, submission to the relevant authority, and post-submission tracking. It does not include embassy biometric fees, VFS service charges, or courier fees where applicable — these are itemised separately at checkout before you confirm payment.
VBshield: How We Performed on Refunds
VBshield is our commitment that eligible refunds happen automatically — no forms, no follow-up calls. Here is how we performed against that commitment in 2025.
When a visa is rejected on an eligible route, VBshield automatically detects the rejection event in our tracking system and initiates the refund to your original payment method without requiring you to contact us. You receive an email confirmation once the refund is initiated.
VisaBanana's service fee on eligible visa types where the application was rejected by the issuing authority or where delivery exceeded the committed processing window. Government fees are non-refundable as they are paid directly to the relevant authority and are outside our control. Full eligibility conditions are detailed in our Refund Policy.
How We Handle Your Data
Visa applications require some of the most sensitive personal documents a person owns — passport copies, bank statements, and employment records. We take this responsibility seriously.
We never sell personal data. Details of every category of data we collect, how long we keep it, and the rights you can exercise are documented in our Privacy Policy.
This report covers the period 1 January 2025 – 31 December 2025 and was published in May 2026. Questions or corrections? Write to info@visabanana.com. See also our Refund Policy and Security page.